Returns Policy.

We hope that you are pleased with your purchase from DisplayPoint. However, we understand that there are occasions when you need to return goods to us.

Goods Reported Faulty Within 28 Days of Receipt.

If you have a faulty item and are reporting the fault within 28 days of receipt (please note that for business customers, this is 14 days). When the goods are returned to us complete, we’ll issue a full refund to you via your original payment method.

Goods Damaged in Transit.

If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, please sign the delivery note accordingly. Once the damaged goods have been collected and received back into our warehouse, we’ll issue a full refund to you via your original payment method.

Goods Reported Faulty More Than 28 Days of Receipt.

If you are reporting faulty goods more than 28 days after receipt, then you need to contact the manufacturer direct for a warranty repair.

If You Have Changed Your Mind.

If you have changed your mind and you are a private customer (not applicable to business customers), and the goods have not been in your possession for over 10 days, and the item can be sold again as new, then you are entitled to return the goods to us. Please note that the cost of returning these items is the responsibility of the customer. As new means in original packaging with complete accessory pack and manuals. Upon return if the packaging is marked and/or damaged there maybe a restocking fee of up to 15%.

Please contact us directly before sending any goods back to obtain an RMA number without this there may be a delay in dealing with your return.